---
title: "Common Issues: Why isn't my discount showing up?"
description: "A quick 6-step troubleshooting checklist to help you identify and fix common issues like hidden widgets, inactive campaigns, or theme conflicts in under a minute."
url: https://discounteasy.help.wizkaro.com/en/articles/16-common-issues-why-isn-t-my-discount-showing-up
collection: "Troubleshooting & FAQ"
updated: 2026-10-25
language: en
---

# Common Issues: Why isn't my discount showing up?

A quick 6-step troubleshooting checklist to help you identify and fix common issues like hidden widgets, inactive campaigns, or theme conflicts in under a minute.

If you’ve created a campaign but don’t see the discounted prices or widgets on your store, don't worry. Most issues can be fixed in under a minute by checking these 5 common points.

### 1\. Is the App Embed activated?

This is the most frequent cause. If the "App Embed" is off, Shopify won't let **DiscountEasy** display anything on your theme.

-   **Fix:** Go to **Online Store > Themes > Customize > App Embeds** and ensure **DiscountEasy** is toggled **ON** and saved.
    

### 2\. Check the Campaign Status

Look at your **Discounts** list. Is the status dot green (**Active**)?

-   If it’s **Scheduled**, it will only appear at the set start time.
    
-   If it’s **Inactive**, click the toggle to turn it on.
    

### 3\. Verification of Product Targeting

Does the product you are looking at actually belong to the discounted group?

-   Check if the product has the correct **Tag**, belongs to the right **Collection**, or is from the selected **Vendor**.
    
-   Check the **Exclusions** section: You might have accidentally excluded that specific product or a collection it belongs to.
    

### 4\. Cache and Browser Issues

Sometimes your browser "remembers" the old version of your site (without the discount).

-   **Fix:** Open your store in an **Incognito/Private window**. If it works there, you just need to clear your main browser's cache.
    

### 5\. Conflict with Other Apps

Some "Page Builder" apps (like Shogun or PageFly) or other "Discount" apps might block **DiscountEasy** from changing the price display.

-   **Fix:** Check if you have other discount apps active. Try disabling them temporarily to see if the conflict is resolved.
    

### 6\. Theme Compatibility

If you are using a custom or very old Shopify theme, the app might need a tiny bit of manual CSS help to find where to put the price widget.

-   **Fix:** Contact our support team! We can usually fix theme-specific alignment issues within a few hours.
    

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> **Still stuck?** If you've checked all of the above and your sale still isn't live, send us a message via the **Support** button in the app. Include a link to the specific product that is missing the discount!